Thank you for shopping with Raw Radiance Candle! We’re excited to deliver our hand-poured candles to your doorstep. Below is everything you need to know about our shipping process.
Processing Time
All orders are handmade and processed in the order they are received.
- Standard processing time: 2–5 business days
- Custom or bulk orders: May take 5–10 business days
You’ll receive a confirmation email once your order is placed, and another with tracking info once it ships.
Shipping Methods & Delivery Time
We currently ship within India. All orders are shipped via trusted carriers such as Shiprocket
- Standard Shipping: 3–7 business days
- Expedited Shipping (if available): 1–3 business days
Please note: Delivery times are estimates and may vary based on location and carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order weight. We may offer free shipping on orders over [Insert Threshold, e.g., $75].
Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number. You can track your package through the carrier’s website.
Wrong or Incomplete Address
Please double-check your shipping details before confirming your order. We are not responsible for:
- Orders shipped to incorrect addresses
- Lost packages due to address errors
If your order is returned to us, you will be responsible for additional shipping charges to resend it.
Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us at rawradiancecanndle@gmail.com within 5 days of delivery
- Include your order number and photos (if damaged)
We will work with the carrier and do our best to resolve the issue quickly.
International Shipping (if applicable)
We currently [do/do not] offer international shipping. If international, customers are responsible for any customs duties or import taxes.
Questions?
We’re here to help! Reach out any time:
📧 rawradiancecandle@gmail.com
🌐 https://rawradiancecandle.com